| Q : 1 |
Can your chauffeurs meet & greet passengers off a flight? |
Answer
|
Yes, on the booking form fill in the flight number, we will monitor the landing time and meet your passenger at the arrivals barrier or the information desk as per your request, with your name board. |
| Q : 2 |
What if the flight comes in late, do you charge waiting and will the driver still be waiting? |
| Answer |
Your driver will only enter the airport after the flight lands. We monitor all flights. We allow up to 40 minutes free waiting time after the plane lands. Waiting time commences after that and is charged at £15 per hour or £0.25 per minute. Additional car parking charges at cost, in excess of £4.20 at Gatwick, £4 at Stansted and £7 at Luton Airport. |
| Q : 3 |
How would I recognize the person meeting me at the airport? |
Answer
|
Our chauffeur will await you with your name board once you exit customs area after collecting your luggage. |
| Q : 4 |
Can I pay extras to the driver? |
Answer
|
Any extras on top of the fare would have to be paid in cash to the driver in GBP (Sterling Pound). |
| Q : 5 |
If I need to book a return journey can I give the details to the driver? |
Answer
|
No. Call the office directly or use the booking form on the internet, you can also email us at bookings@directairporttransfers.com. It is against local law to book journeys with drivers directly. |
| Q : 6 |
Can you transfer groups of people (i.e. 8+)? |
Answer
|
Yes, please send us an email stating the number of passengers and destinations. We will reply to you with prices and availability. |
| Q : 7 |
Can you also transfer passengers to any destination in the U.K? |
Answer
|
Yes. |
| Q : 8 |
Is this a private hire or shuttle service? |
Answer
|
This is a private transfer for you and your family / guests only per vehicle. |
| Q : 9 |
How much notice will you need for us to book? |
Answer
|
Minimum 24 hours. |
| Q : 10 |
Can we make booking by phone or email? |
Answer
|
You may book via email or we accept web bookings at www.directairporttransfers.com/booking |
| Q : 11 |
Should I put scheduled flight arrival / departure time taking your time difference? |
Answer
|
No, Always enter the scheduled arrival time. Flight times are always according to the difference. |
| Q : 12 |
I can’t find my destination listed, how do I book? |
Answer
|
Email us your requirement at info@directairporttransfers.com |
| Q : 13 |
What happens if I cannot find my driver at airport? |
Answer
|
Your driver’s name and phone number will be texted to your mobile when we have notification of flight landing. Kindly call this number to be in direct contact with your driver. |
| Q : 14 |
What is the baggage policy for the transfers? |
Answer
|
Please ensure you declare all luggages you are travelling with at the beginning of the booking screen and ensure you choose correct vehicle for passenger and luggage requirement. Extra luggage will invalidate your booking and you may have to make your own way or pay extra charges for an alternative vehicle to be sent to you. |
| Q : 15 |
Do you provide baby seats \Booster? |
Answer
|
We provide baby and booster seats on request, at a cost. We charge £5 per seat. |
| Q : 16 |
Could you provide emergency contact number should the driver not be at airport? |
Answer
|
Unfortunately our service cannot cater for this requirement at present. |
| Q : 17 |
I would like to book car for today / tonight, but the booking system does not allow me, can you help? |
Answer
|
Kindly send your booking requests for less than 24 hours in advance to info@directairporttransfers.com, we shall endeavour to assist where possible. |
| Q : 18 |
How do I get my refund if I cancel my journey? |
Answer
|
Please send us an email requesting cancellation of journey as soon as you find out. Cancellation charges may apply; kindly refer to our Terms and Conditions for details. |
| Q : 19 |
How far in advance I need to cancel my journey? |
Answer
|
Minimum cancellation notice is 24 hours. |
| Q : 20 |
Do I have to pay more if we are more than one persons travelling. |
Answer
|
No, Prices quoted are for the vehicle and not per person. |
| Q : 21 |
What if I make a diversion on route after being collected? |
Answer
|
Price quoted is for direct journey only. Your driver will advise you of any additional charge for diversion. |
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